FAQ’s
August 21, 2024 2025-03-07 7:34FAQ’s
Most frequently asked questions
Shopping Basics
Q: Is Yixue (I Ching-based) jewelry suitable for children to wear?
Q: Will wearing the same piece of jewelry for a long time lose its effect?
Q: Can Yixue jewelry improve interpersonal relationships?
Q: How to arrange the office feng shui with jewelry?
Q: Is Yixue jewelry suitable for pregnant women to wear?
Q: How to match Yixue jewelry with daily outfits?
Q: Which groups of people are suitable for wearing Yixue jewelry?
Q: Do feng shui ornaments need to be purified regularly?
Q: Can jewelry design be customized according to the Chinese zodiac birth chart (Eight Characters of Birth)?
Q: Are there any taboos for wearing Yixue jewelry?
Q: How to choose jewelry according to the Five Elements attributes?
Q: How does the mutual generation and restriction of the Five Elements affect jewelry matching?
Q: How does the Chinese zodiac sign affect the choice of jewelry?
Q: What will happen if you wear jewelry that conflicts with your Chinese zodiac sign?
Q: Which jewelry can bring good luck in 2025?
Q: Which jewelry is suitable to wear at a wedding?
Q:Where does the item ship from?
A:ltems shipped from Guangdong, China
Q:Do You Ship Internationally?
A:We provide international transportation. Including but not limited to the following regions (North America, Europe, Southeast Asia, Japan, Korea, Hong Kong, Macau, Australia, New Zealand, Israel, UAE, Saudi Arabia, Kuwait, etc.)
You can also contact us for information about shipping to your region or country.
Q:What Shipping Methods Are Available?
A:We provide a variety of SHIPPING METHODS (including but not limited to the following).
1. Global Postal Transportation (EMS)
2. Standard commercial express (UPS, FedEx, DHL, etc)
3. The third-party freight forwarding company (commercial courier company partner) transports to the dest
Q:How long is the shipping time for my order?
A:Most orders are received in 3-6 weeks from order to delivery.
Add a few days for custom orders.
Q:What are your shipping and return policies?
A:We provide standard free shipping for all customers. For more information read the shipping page.
We offer a 30-day return and refund policy. For more information, visit the return and refund page.
Q:Are your products genuine?
All products in our store are directly sold from the factory. Some of the products are designed through the collaboration between professional命理 practitioners and professors majoring in jewelry design from universities.
Orders & Payments
Q:Is it safe to pay on the website?
A:All payments made on the jaygogolight website are highly secure. Our website uses 128 bit SSL encryption technology and is certified level 1 PCI DSS compliant. This is the same level of encryption used by large banks to keep your information secure. As such you can rest assured that any information submitted on our site is secure.
Q:How to complete an order on the website?
A:Placing an order at jaygogolight is easy.
Let’s go through the process quickly.
ORDERING A-Z
- Once you find something you love, click the “ADD TO CART” button.
- When you’re done adding items to your cart, click the “CART” button.
- Make sure you’re happy with everything in your cart, and click “PROCEED TO CHECKOUT”.
- Fill in your name, email, address, city, etc. We only use this info to ship your order.
- If have discount code,you can enter discount code and click apply.
- Click “CONTINUE TO SHIPPING” and then select yourshipping method and payment method and follow the instructions.
Q:Do l need to create an account to place the order?
A:Orders can be placed without creating an account.
Of course I suggest you create an account. You can enjoy a better shopping experience.
Q:What Payment Methods Are Accepted?
A:We accept American Express, Mastercard, VISA, PayPal, and Google/Apple Pay for payments on the website.
We recommend that you choose Paypal payment, Paypal buyer protection policy, how to use Paypal for payment, you can visit Paypal.
Q:Do you charge sales tax on any item?
A:The order fee does not include any tax, usually you will not pay other additional fees for the order. Because the shipping method and the policies of each country are different, you may pay customs duties or value-added tax after the package arrives in your country. For more information, please consult the customs service staff in your country, or contact us.
Q:How do l cancel and modify an order?
A:If you need cancel or modify your order, please contact us via email as soon as possible, as well as all methods of contacting us on the page.
Q:How do l track my order?
A:After the order is shipped, we will contact you by email, and the shipping method and tracking method will also appear in the email.
Shipping & Returns
Q:I want to return my purchase! what do l do?
A:Please read the return page or contact us.
Q:How long does it take for me to get a refund?
A:We will complete the refund within 3 days after receiving the return.
The arrival date is subject to bank information.
Q:How Can l Cancel Or Change My Order?
A:If you want to cancel the order, please contact us, or send an email to [email protected]
Q:How can l get assistance ifl need it?
A:Please contact us, or send an email to [email protected]
Others
Q:Who can l contact if I have other questions?
A:You can get our contact information on the contact page or footer.
We recommend that you contact me via email.
Of course, you can also call us or weixin us.
Q:About intellectual property and patent issues?
A:The products we sell include some purchased products, and we will work hard to review the supplier qualifications.If the products we sell violate your intellectual property rights, please contact us.
